Do you provide software, and do I have to use that software?
Yes, we offer software that includes both billing and EHR, designed to work seamlessly with our services. However, you're not locked in—if you already have a system you like, we can often work with that too. Our goal is to support your practice in the way that works best for you.
Why should I get Billing and EHR software through KW Medical Billing?
At KW Medical Billing, we simplify your operations by bundling your billing services and EHR into one seamless solution. This not only saves you money but also reduces the hassle of managing multiple vendors. Our integrated approach means fewer errors, faster payments, and a more efficient workflow—so you can focus on patient care while we handle the rest.
What is your cancellation policy?
If you're only using our billing services without the software, you can cancel anytime with a 30-day written notice. If you’ve chosen to use our bundled software, cancellation terms will follow the agreement outlined in the software provider’s terms of service.
What kind of support do you offer?
We provide ongoing, personalized support via phone, email, and video calls. Whether you have a quick question or need help troubleshooting, we're here to help. Our goal is to be an extension of your team—not just a service provider.
What types of practices do you work with?
We work with a variety of healthcare providers—from solo practitioners and small clinics to specialty offices. Whether you're just starting out or looking to streamline an established practice, we tailor our services to fit your specific needs.
How do you ensure HIPAA compliance and patient data security?
We take HIPAA compliance seriously. Our systems are designed with secure data encryption, user access controls, and audit tracking to protect patient information. All staff are trained on HIPAA best practices to ensure your data is handled with the highest level of care.
